From first call to inspected first clean — a plain account of how onboarding works.
Most facility managers who have switched cleaning companies at least once know the pattern: the first week goes well, week three is when the cracks show, and by month two you are back to managing the vendor instead of the building. We have been at this for 22 years and understand where that pattern starts. It starts with a scope that was never written down clearly enough for anyone to enforce.
Our process is built around one document: a written scope of work that exists before the crew's first visit and stays on file for the duration of the contract.
We call the next business day after your quote request. We ask about building type, square footage, restroom count, security access requirements, schedule constraints, and whether there are any spaces you want excluded. We do not need a site visit for most buildings under 15,000 sq ft.
Within 48 hours of the intake call, we email a written scope of work and a line-item quote. The scope names each area of your building, each task, and its frequency. The quote names each cost component. Both documents are yours to keep regardless of whether you proceed.
For facilities over 10,000 sq ft or buildings with multiple access levels, security requirements, or unusual layouts, we offer a walk-through before finalizing the scope. This is optional and scheduled at your convenience.
We assign a crew specific to your building — not a rotating pool. The same crew handles your building consistently, which reduces the learning curve and catches building-specific issues earlier. You are notified of your crew lead before the first visit.
The first clean runs to the written scope. If your building was previously serviced by another company, the first visit typically includes additional time to bring the facility to baseline — this is noted in the quote if it applies.
We follow up at 30 days. Not a survey — a direct conversation about what is working, what needs adjustment, and whether the scope requires any revision. Changes to scope are documented in writing.
If you contact us about a service issue during business hours, you receive a response the same day. If a cleaning task was missed — meaning it is in the written scope and was not completed — we address it at the next scheduled visit or sooner, depending on urgency, at no additional charge.